Known exploited vulnerability
CVE-2024-57727
The short answer
CVE-2024-57727 affects n/a n/a and is rated high (CVSS 7.5). CISA added it to the Known Exploited Vulnerabilities catalog on 2025-02-13: attackers are using it, so patch it first.
What it is
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Weakness: CWE-22.
Severity
7.5 high
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Exploited (CISA KEV)
Yes, since Feb 13, 2025
Federal due date Mar 6, 2025
EPSS, next 30 days
97%
Higher than 100% of scored CVEs
How it can be exploited
- Attack vector
- Network
- Attack complexity
- Low
- Privileges required
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality impact
- High
- Integrity impact
- None
- Availability impact
- None
What CISA says to do
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Affected products
n/a. NVD's record lists the exact affected versions.
References
- simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier Release Notes
- www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ Third Party Advisory
- www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 US Government Resource
Questions
Is CVE-2024-57727 being exploited?
Yes. CISA added CVE-2024-57727 to its Known Exploited Vulnerabilities catalog on 2025-02-13, with a federal remediation due date of 2025-03-06. CISA lists it as used in ransomware campaigns.
How do I fix CVE-2024-57727?
CISA's required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
From NVD, CISA KEV, FIRST EPSS and OSV.dev, checked . Status on NVD: Analyzed. The description is NVD's text, quoted as published.
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Every vendor in CISA's KEV catalog, with its count.
SimpleHelp exploited vulnerabilities
Everything CISA lists as exploited for SimpleHelp.
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